What you will be doing?
Manage large amounts of incoming emails.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and email handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Customer handling experience.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Required Qualifications
Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
High school degree.
Benefits and Perks
Competitive salary.
A comprehensive benefits package to meet the needs of you and your family
Flexible paid time off.
Numerous career possibilities that allow you to grow with Lenme
Talented and motivated team members who care deeply about one another, our mission and our customers.
The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.
Job Overview
Date Posted
Aug 4, 2025
Location
New Cairo, Egypt
Experience
3 Years Experience
Job Skills
Customer Service
Problem Solving
Strong Communication
Multi Tasking